In a time of crisis, it can be hard to focus and research helpline numbers online. Ideally try to seek and save these numbers in an easy to access place so you can use or share them in a time of need. Hotlines are free and provide access to trained counselors who are trained to talk you through these difficult experiences. Suicide prevention support is often available over the phone or through text. You may experience a wait while being connected with someone but do not let that discourage you – use the time to slow down and breathe.



Crisis Text Line

24/7 FREE nationwide texting service providing crisis support. Text “HOME” to 686868 in Canada or to 741741 in USA to text with a trained Crisis Responder. Every text connects you to a real-life human trained to move from a hot moment to a cool calm one through active listening and collaborative problem-solving.

CAMH Suicide Prevention Efforts

Public awareness and education are key pillars of CAMH suicide prevention efforts. This page has links to crisis lines as well as educational and specialized resources.

Buzzfeed Article that walks you through what to expect when you call a suicide crisis hotline

CAMH Suicide Language Guidelines

Words and language matter. Learn how to talk about suicide with hope and respect in order to save lives and ensure suicide is seen for what it is: a public health problem, not a moral weakness.

QPR Institute (Online suicide prevention training)

The QPR mission is to reduce suicidal behaviours and save lives by providing innovative, practical and proven suicide prevention training. QPR stands for Question, Persuade, and Refer — the 3 simple steps anyone can learn to help save a life from suicide.




List of Toronto Telephone-based Counselling Services

Free downloadable PDF of phone-based and virtual counselling services in Toronto. The providers are organized by the age group they service and includes operating hours. The last page has a list of Crisis Counselling text and call lines.

Canadian Association for Suicide Prevention (CASP)

CASP is a pan-Canadian organization that provides advocacy, communication and education on suicide prevention and life promotion through providing resources, guidance and information. They envision a world in which people enjoy an optimal quality of life, are long living, socially responsible & optimistic about the future.

Crisis Services Canada

Crisis Line 1-833-456-4566 or text 45645. Crisis Services Canada is a national network of existing distress, crisis and suicide prevention line services

Distress Centres of Greater Toronto

If you are In distress or need emotional support call 416-408-4357 or text 45645. Canada’s oldest volunteer delivered crisis, emotional support and suicide prevention + intervention + postvention service agency provides 24-hour support, 7 days a week, 365 days a year to individuals at risk and at their most vulnerable.

Connex Ontario

Mental Health Helpline 1-866-531-2600

​Connex Ontario offers province-wide information and referral services for those experiencing mental health issues, drug or alcohol addiction



National Suicide Prevention Lifeline

By calling 1-800-273-TALK (8255) you’ll be connected to a skilled, trained counsellor at a crisis center in your area, anytime 24/7. No matter what problems you are dealing with, they can help you find a reason to keep living.

National Alliance on Mental Illness

NAMI, the National Alliance on Mental Illness, is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. Call the NAMI Helpline at 800-950-NAMI Or in a crisis, text “NAMI” to 741741.

Substance Abuse and Mental Health Services (SAMHSA)

SAMHSA is the agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. SAMHSA’s mission is to reduce the impact of substance abuse and mental illness on America’s communities. Call the SAHMSA Helpline for 24/7 treatment referrals and information at +1-800-622 HELP (4357).

NYC Well

NYC Well is your connection to free, confidential mental health support. Speak to a counselor via phone, text, or chat and get access to mental health and substance use services, in more than 200 languages, 24/7/365.




NHS 111 service

Call 111. This provides help if you have an urgent medical problem and you’re not sure what to do.

NHS Services

This provides information on how to access mental health services for free on the NHS. You can also contact your GP surgery and ask for an emergency appointment.

Hospitality Action

Hospitality Action is there to assist hospitality workers at all levels with all challenges they face, from physical illness to mental health issues, financial assistance, family problems and addiction. Check out their website for a plethora of options and resources or call the 24/7 Hospitality Action Hotline at 0808 802 0282


Call 116 123. This provides a safe place for you to talk any time you like, in your own way – about whatever’s getting to you.

OK Rehab

OK Rehab specialises in local drug and alcohol rehab and addiction treatment. This treatment is available via both inpatient and outpatient treatment providers.

Staying Alive App

This provides a pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis.



CNECTing is the world’s first mental health educational platform designed for the hospitality industry. Created for us by us.

We distribute educational content to develop your mental health and substance use support skills while bringing the community together.

CNECTing stands for Change Needs Everyone Coming Together. Join now!

Learn More

open CNECTing